Terms of service

📄 Privacy Policy

KAISER PLUS operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).
KAISER PLUS is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise interact with our Services.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies, relates to, or can reasonably be linked to you or another individual.

Personal information does not include information that has been anonymized or de-identified such that it cannot reasonably be used to identify you.

Depending on how you interact with our Services and applicable laws, we may collect or process the following categories of personal information:

  • Contact Information: name, address, billing address, shipping address, phone number, email address
  • Financial Information: credit/debit card details, payment information, transaction details, billing confirmations
  • Account Information: username, password, security questions, preferences, settings
  • Transaction Information: items viewed, added to cart, purchased, returned, exchanged, or cancelled
  • Communications: information you provide when contacting customer support
  • Device Information: IP address, browser type, device identifiers, network data
  • Usage Information: how and when you interact with our Services

Sources of Personal Information

We may collect personal information from:

  • Directly from you: when you create an account, place an order, or contact us
  • Automatically: through cookies and similar technologies when you use our Services
  • Service providers: who collect/process data on our behalf
  • Partners or third parties

How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing and Improving Services

To process orders, manage accounts, arrange shipping, handle returns/exchanges, and personalize your shopping experience.

Marketing & Advertising

To send promotional emails or messages and display relevant advertisements based on your activity.

Security & Fraud Prevention

To verify accounts, prevent fraud, and maintain a secure shopping environment.

Communication

To respond to inquiries and provide customer support.

Legal Compliance

To comply with applicable laws and respond to lawful requests.

How We Share Personal Information

We may share your information with:

  • Shopify and service providers (payment processing, shipping, IT services, analytics, etc.)
  • Business and marketing partners for advertising purposes
  • Affiliates within our corporate group
  • Legal authorities when required by law
  • In connection with business transactions (e.g., merger, acquisition)

Relationship with Shopify

Our Services are hosted by Shopify, which collects and processes personal information to provide and improve services.

Your data may be transferred to and processed in countries outside your residence.
Shopify may also use your data to provide enhanced services across its platform.

To learn more, visit: https://privacy.shopify.com/en

Third-Party Websites

Our Services may contain links to third-party websites.
We are not responsible for their privacy practices or content.
Please review their policies separately.

Children’s Data

Our Services are not intended for minors, and we do not knowingly collect personal information from children.

Data Security & Retention

We implement reasonable safeguards; however, no system is completely secure.
We retain your information only as long as necessary to provide services, comply with legal obligations, and resolve disputes.

Your Rights

Depending on your location, you may have rights including:

  • Access your personal information
  • Request deletion
  • Request correction
  • Request data portability
  • Opt out of marketing communications

You may exercise your rights by contacting us.

Complaints

If you have concerns about how we handle your data, please contact us.
You may also lodge a complaint with your local data protection authority.

International Transfers

Your information may be transferred and processed outside your country.
Where required, we use legally recognized safeguards such as standard contractual clauses.

Changes to This Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated effective date.

Contact

If you have any questions or wish to exercise your rights, please contact us:

📧 kaiserplus.sg@gmail.com
📍 160 Robinson Road, #14-04, Singapore 068914
📞 ( +82 10 5019 3000 )